Refund Policy

Effective Date: 1 May 2026 Last Updated: 27 March 2026 Version: 2.0

1. Introduction

This Refund Policy applies to all services provided by Micro SaaS Solutions Pty Ltd (ABN [to be inserted]) trading as CyberSmart360 (“we,” “us,” or “our”) through cybersmart360.com. This policy is designed to comply with the Australian Consumer Law (ACL) and sets out your rights and our obligations regarding refunds, cancellations, and remedies.

2. Your Rights Under Australian Consumer Law

Under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010), you have automatic consumer guarantees that cannot be excluded, restricted, or modified. These guarantees include:

Services are rendered with due care and skill — Our services will be provided with an acceptable degree of skill and technical knowledge.

Services are fit for purpose — Our services will be reasonably fit for any purpose you make known to us.

Services are delivered within a reasonable time — Our services will be provided within a reasonable timeframe.

Services match description — Our services will correspond with the description provided.

Important: We cannot exclude, restrict, or modify these consumer guarantees. Any term in our agreement that attempts to do so is void under Australian law.

3. Our 30-Day Money-Back Guarantee

In addition to your statutory rights under the ACL, we offer a voluntary 30-day money-back guarantee:

If you are not satisfied with the Service within the first 30 days of your first paid subscription (monthly or annual), contact us for a full refund.
This guarantee applies to your initial subscription only.
This voluntary guarantee does not limit or replace your statutory rights under the ACL, which continue to apply regardless.

4. Subscription Cancellation

4.1 Monthly Subscriptions

Monthly subscriptions can be cancelled at any time through your account dashboard or by contacting us via the Contact Us page. Cancellation takes effect at the end of the current billing period. You retain access to the Service until the end of the paid period. No refunds are provided for partial months unless required by the ACL or covered by our 30-day money-back guarantee.

4.2 Annual Subscriptions

Annual subscriptions can be cancelled at any time. If cancelled within 30 days of purchase, a full refund will be provided under our money-back guarantee. After 30 days, no pro-rata refunds are provided for the unused portion of the annual term, unless required by the ACL. You retain access to the Service until the end of the paid annual period.

4.3 Additional User Seats

Additional user seats ($15 AUD/month per user) can be removed at any time through your account settings. Removal takes effect at the end of the current billing period. No refunds are provided for partial months of seat usage.

5. When You Are Entitled to a Refund Under the ACL

5.1 Major Failure in Service

A major failure occurs when the Service has a problem that would have stopped you from purchasing it if you had known about it, the Service is substantially unfit for its common purpose and cannot easily be remedied within a reasonable time, or the Service does not meet a purpose you specified and cannot easily be remedied within a reasonable time.

Your remedy: You can choose to cancel the Service and obtain a full refund, or continue with the Service and seek compensation for the reduced value.

5.2 Minor Failure in Service

For minor service failures that can be remedied, we will work to fix the problem within a reasonable time. If we fail to remedy the problem within a reasonable time, you may cancel the contract and obtain a refund for the unused portion, or engage someone else to provide the service and recover reasonable costs from us.

5.3 Technical Issues

If you experience technical issues that prevent access to or use of the Service, report the issue to us immediately via the Contact Us page or by emailing support@cybersmart360.com. We will investigate and work to resolve the issue within a reasonable timeframe. If we cannot resolve the issue within a reasonable time, you may be entitled to a refund for the affected period.

5.4 Service Not as Described

If the Service does not match the description provided at the time of purchase, you are entitled to a remedy under the ACL.

6. When Refunds Are Generally Not Available

Refunds are generally not available for change of mind (you simply decide you no longer want the Service), change in circumstances (your business needs change), or service disruptions outside our control (including internet outages, third-party service failures, or force majeure events).

Note: Even in these situations, your statutory rights under the ACL still apply if there is a failure to meet consumer guarantees.

7. Free Trial

We offer a free 7-day trial with full platform access. No credit card is required for the trial, and no payment information is collected until you choose to subscribe. Since no payment is made during the trial period, no refund is applicable. If you do not subscribe, your account enters view-only mode for 30 days, then data is permanently deleted.

8. Requesting a Refund

To request a refund:

Step 1 — Contact Us: Submit your request via the Contact Us page at cybersmart360.com/contact-us/ or email support@cybersmart360.com.

Step 2 — Provide Information: Include your name and email address associated with your account, your subscription or transaction details, the reason for your refund request, and any supporting evidence (such as screenshots of technical issues).

Step 3 — Assessment: We will assess your request within 5 business days.

Step 4 — Resolution: If approved, refunds will be processed within 10 business days to your original payment method via Stripe.

8.1 Proof of Purchase

We may request proof of purchase, which can include email confirmation of purchase, credit card or bank statement showing the transaction, or an invoice or receipt from Stripe.

9. Refund Processing

Refunds are processed to the original payment method (Visa, Mastercard, or American Express) via Stripe. Processing time is typically 5–10 business days depending on your financial institution. We will notify you by email once the refund has been processed.

10. Dispute Resolution

If you are not satisfied with our response to your refund request:

Internal Escalation: Request escalation to our management team via the Contact Us page.

External Dispute Resolution: You may contact your state or territory consumer protection agency (for Queensland: Office of Fair Trading at www.qld.gov.au/law/fair-trading), lodge a complaint with the Australian Competition and Consumer Commission (ACCC) at www.accc.gov.au, or seek independent legal advice regarding your rights.

11. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We will notify you of material changes via email. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

12. Contact Information

Micro SaaS Solutions Pty Ltd trading as CyberSmart360 ABN: [To be inserted]

Refund Enquiries: Contact us via the Contact Us page at cybersmart360.com/contact-us/ Email: support@cybersmart360.com Website: cybersmart360.com Business Hours: Monday–Friday, 9 AM – 5 PM AEST Response Time: We aim to respond to all refund enquiries within 2 business days.

13. Australian Consumer Law Information

For more information about your rights under Australian Consumer Law, visit the Australian Competition and Consumer Commission (ACCC) at www.accc.gov.au, or contact your state or territory consumer protection agency.

Important Notice: This policy does not limit or exclude any rights you have under the Australian Consumer Law or other applicable laws. Where this policy is inconsistent with the Australian Consumer Law, the ACL prevails.